RETURNS & EXCHANGES
RETURN & EXCHANGE POLICY
In the event that you change your mind about your purchase, we can certainly offer a refund/ exchange within 7 days, as long as the product is unused and the packaging is in its original condition (plastic, label, velcro straps and the box). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
Please email email@example.com within 7 days of receiving your item with ‘#ORDER NUMBER - RETURN' as the subject. Please state the following in the email:
- The full name on the order
- Original order number (#XXXX)
- The reason for your return*
- In the unlikely event of manufacturing fault, please include photos.
- Return the original stock item(s), including all original packaging (plastic, label, velcro straps and the box), to our Return address below (Please note that the shipping costs to return your item(s) will be your responsibility).
- Upon receiving the returned item(s), please allow 24-48 hours for it to be inspected and we will notify you of the approval or decline of your item(s).
- In the case where a refund is requested, you have the option to have it refunded (via the original form of payment) for the value of the returned item(s) or in a form of store credit.
Please send all returned products to the following address:
Little Wiwa – Returns
1/ 31 Elgar Road
Derrimut VIC 3026
- Please note that Little Wiwa reserves the right to decline a return request subject to our discretion.
- If item has been used - we are unable to provide any refunds OR exchanges.
- Cost of shipping of the returned and/or exchanged item is the responsibility of the buyer.
- For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us.
- Any refund amount will be less the original shipping cost.
- NO refund or exchange will be offered on any SALE items.
- All international sales are final.
- In the unlikely event of a manufacturing fault, please contact us ASAP upon opening your item on firstname.lastname@example.org.
- Little Wiwa reserves the right to update these terms and conditions without notice.