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RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY


(i) Return and Exchange (Due to Incorrect Size/ Design/ Change of Mind) 

Please check your item(s) carefully and thoroughly upon receiving it. In the unfortunate event you receive an item you believe is incorrect, please let us know within 7 days of receiving the item(s) and we will get back to you as soon as possible to rectify the situation.

An exchange may be offered where the item is returned to us (at the customer's expense) in unopened/ unused condition. The item must be in the original packaging with all original materials included (plastic, label, velcro straps and the box). If an item is received back in any other condition, we will return it to you.

A credit note will be generated once the returned item has been received and inspected. The credit note will be valid for 36 months from the date of issue. Credit notes cannot be used in conjunction with any other discount codes.

We do not offer a refund for change of mind. We are more than happy to assist with your decision. In the event an order is cancelled at our discretion, there is a restocking charge of $10 per order to cover costs associated with cancelling the order.

To begin your Returns Process, please click here to proceed.

(ii) Return and Exchange (Due to Manufacturing Fault) 

Please kindly note that if you have recently received your mat and have discovered a manufacturing fault or defect within 7 days of receiving the item, please click the link here as you will need to complete the Warranty Claim Request form instead.

https://littlewiwa.com.au/pages/warranty

    We will reply to your enquiry within 24-48 hours with our return address and instructions on how to proceed.


    [IMPORTANT] Please note:

      • We only accept exchanges or returns due to change of mind if:
        • Box is unopened, original packaging including velcro and booklet retained.
        • Box is opened but mat is in original packaging, unused.

          So please choose your design carefully prior to checkout. We can offer an exchange within 7 days, as long as the package is unused/ unopened.

      • Cost of shipping of the returned and/or exchanged item is not covered and is the responsibility of the buyer.  Please note: Little Wiwa significantly subsidises the cost of delivery to ensure that you receive the best possible price for delivery, Australia wide. Therefore, your shipping cost from us may not reflect the same shipping cost to return.

      • If item has been used - we are unable to provide any refunds OR exchanges. Our warehouse team will be inspecting the mat. (i.e. used item will not be accepted and will be returned to you) 

      • For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us.

      • Please allow up to 48hours to complete the checks.

      • Once approved, all returns will be issued in a form of store credit voucher to the value of the mat(s) purchased. Cash refund will incur a $10 return processing fee, unless the product is a defect item.

      • Any refund amount will be less the original shipping cost. 

      • NO refund or exchanges will be offered on any SALE items.

      • All international sales are final.

        Little Wiwa reserves the right to decline a return request subject to our discretion and amend
         these terms at any time.

     

    CANCELLATION POLICY

    As all our orders are dispatched from the warehouse the next business day (7am AEST), if your order has been processed and shipped, it is unfortunately too late to cancel.

    If your order has not been processed, we can certainly issue a refund (minus any transaction fees from Paypal, Afterpay etc).

    Please email support@littlewiwa.com to let us know as soon as possible.

    In some cases, we may not be able to retrieve the item(s) in time so the purchaser is responsible to organise and pay for the shipping cost for returning the item(s) sent. Once the returned item(s) are received at the warehouse, then we will be able to process the refund (minus any transaction fees from Paypal, Afterpay etc.)

    Based on 1596 reviews
    97%
    (1556)
    3%
    (40)
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    Simply Beautiful

    We love it! Perfect fit for our space and it’s so soft!

    Hello Alaina! Thank you so much for your kind words - we are so happy to hear that you love it! And wow what a beautiful nursery too! So excited for you, can't wait to see bub! xx

    C
    Sea Dune Generös Play Mat
    Chaogeman Bator (Sydney, AU)

    Sea Dune Generös Play Mat

    LOVE

    I bought this a few months after my son was born a couple of years ago and it's still in great condition. We've used it almost every day and he's played on it since we received it. It's a great size, smooth and comfy, my fam of three can fit on it to play. Easy to clean and roll up when you need to.
    Highly recommend! Love this design for imaginative play.

    Thank you so much Maria for taking the time to write your kind review! So glad to hear that you are loving it still even though it's been a few years, thank you once again - it means the world to us.

    LW Team x

    J
    Natur Sage Cirkulär Play Mat
    Jenny Brookes (Melbourne, AU)
    Wonderful mat

    This is the fifth match I have gifted to new parents and each time have watched them give it heavy duty use through infant and toddler and beyond! A fantastic product!

    Exactly what I was looking for

    Really soft and comfortable, it opened out really well without any bends

    N
    Coastal Dune Generös Play Mat
    Nick Wang (Sydney, AU)
    Nice and firm

    Soft but supportive at the same time, very nice

    Very good quality

    Amazing playmat

    This playmat is super soft, easy to clean particularly for a spewey baby, a great design and my kids absolutely love playing on it. I loved this playmat so much I bought a second one!!

    V
    Coastal Dune Små Play Mat
    Vera S. (Melbourne, AU)
    So plush, so beautiful

    Absolutely love this combination, very calming colours. We had a little wiwa play mat for our first bub and decided to buy another one for our newborn and it's still the same plush quality!

    Great mat :)

    Lovely and soft, easy to clean both sides!

    V
    Sea Dune Små Play Mat
    Vera S. (Melbourne, AU)
    Compact and gorgeous

    Compact size but perfect for a nursery and tummy timing. The distressed vintage flowery patterns in a soft blue-ish tone is just gorgeous.

    A great kit with excellent value

    We love that the spray has no icky chemical smells and we have been using it for cleaning all of the kids’ toys, play mat and around the household. The 3 pack sponge/cloth has different colours which is clever, so you can use each one for different areas in the house. Overall, very satisfied and will have to buy a bigger bundle so we have more bottles around the house. Also must say that the packaging it came in and the bottle itself feels so luxe and this bundle would definitely make a great gift for Christmas.

    Love it!

    Absolutely over the moon with this cleaner! Safe and perfect for all high touch surfaces

    A great kit with excellent value

    We love that the spray has no icky chemical smells and we have been using it for cleaning all of the kids’ toys, play mat and around the household. The 3 pack sponge/cloth has different colours which is clever, so you can use each one for different areas in the house. Overall, very satisfied and will have to buy a bigger bundle so we have more bottles around the house. Also must say that the packaging it came in and the bottle itself feels so luxe and this bundle would definitely make a great gift for Christmas.

    Bought a large and a small, very happy bub and us!

    Our little boy is so happy rolling around on the mats, and our bonding time is more enjoyable. We have a small one for the nursery and a large one for the lounge room, where we too can get a good stretch on as the mat’s so multifunctional and just so comfortable. They are also very well padded and are shock absorbent as advertised. I saw our bub face plant himself and he didn’t even let out so much as a grunt. The designs are beautiful, we absolutely love the distressed look of both sides which are so flattering and they're definitely giving a holiday home vibe.

    Gentle yet powerful

    Have used this for 2 weeks. Clean beautifully with no nasty chemicals and fragrances. Perfect for the family like us who sufferers from eczema. Used this to clean out kitchen and microwave too and it does the job.
    Will definitely purchase again

    How good is the bottle?

    The cutest all purpose cleaner on the market, I really like how the bottle is so soft to touch and pretty enough to display outside not needing to be kept away in the cabinet. I also like how the sprayer gives more of a fine mist which is nice so it covers a bigger surface area with each spray. Will be a staple in our house!

    THE kit you need

    This kit is so good and is such good value! We've been using it for a week now and the bottle is still pretty much full. The spray is great because it sprays out a soft mist that lands on a larger surface area, rather than the type of spray where it becomes a pool of liquid in a single spot and you need to spread it around yourself with a cloth. The cleaner itself is fragrance free and doesn't leave any stickiness after wiping down, and the sponge like cloth is so good at soaking up mess. If you wring it out after rinsing with a bit of dishwashing liquid, just hang dry and it dries up quickly with no bad smell. Or you can pop it in the washer but I hand washed mine and it's all good.

    Perfect starter

    I'm glad I got this starter bundle as I've used a different brand cellulose sponge and this was just as good but with better value! The cleaner itself does the job well and has no artificial fragrance which is a nice change, and the bottle is just so so pretty. The packaging was interestingly very luxe for a cleaner and kind of felt like I was receiving a gift!

    Bang for your buck

    Amazing reusable cloth, absorbs really well like tuffy paper towels which is getting pretty exsy now. It came out of the dishwasher good as new so if they last a long time and it looks like they will, definitely a great replacement to paper towels and such value for money! Was also pleasantly surprised with the different colours within the pack.

    Perfect if you’re sensitive

    I’m sensitive to a lot of scents and find the ones off the store too overpowering, so this cleaner has been a perfect alternative. Only been using it for 2 days now but will definitely repurchase!

    Mista Wiwa

    This all purpose cleaner is amazing! I have used it on my bench tops and play mat. It doesn’t leave any streak marks or nasty smells. Not just a clever name… but a clever formula. Thank you little Wiwa for another amazing product.

    A
    Signatur Stone Generös Play Mat
    Ashley Anderson-Lane
    Can’t have nice things when you have kids?… myth!

    I love nice things and let’s be honest, who doesn’t! But kids are messy and sticky so I was so happy when I was looking for attractive play mats that would be safe for my kids clumsiness and messes but look amazing in my home and I found it. I’ll likely keep using this even when the kids stop, it’s so beautiful and easy to keep clean.

    Love it

    This is our second as I wanted one for the bedroom too, would definitely buy again.

    Happy!!

    Cant wait to use it when baby comes!
    4/5 stars because i didn’t receive mat cleaner that i was told i was coming in the mail.

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