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FAQ

DELIVERY IN AUSTRALIA

Yes we can deliver Australia-wide.The delivery cost is calculated at checkout. If you can't find your city or town on the product page or at the checkout, contact us at hello@wiwatowski.com for a delivery quote.

Once your order has been despatched, you will receive a tracking ID in your dedicated email address to track the progress of your delivery. Deliveries are sent Monday to Friday 9am-5pm. Please note: we do not deliver to PO boxes or Parcel Lockers due to the bulky size of the packaging.

DO YOU DELIVER INTERNATIONALLY?

We currently deliver to New Zealand, USA and some countries in Asia. Please email hello@wiwatowski.com to request for more info/ pricing at this stage.

I HAVE JUST UNROLLED MY PLAY MAT FROM THE BOX. HOW LONG DOES IT TAKE TO RELAX AND SETTLE?

Once taken out from the box packaging, unroll it in the reverse direction to let it relax and settle and to release the minor creasing. Depending on how long the play mat has been rolled in the box, It can take up to a few days. Having heavy item/s laid on top of the ends will help but please make sure there are no sharp ends that may cause indentation.

WHAT IS THE BEST WAY TO CLEAN THE PLAY MAT?

Simply use soft soapy/ damp cloth to wipe it down. Avoid using harsh cleaning agents to avoid damage on the mat.

DO YOU PROVIDE WARRANTIES TO YOUR PLAY MATS?

Little Wiwa offers a 6-month warranty on all of our play mats. This warranty covers manufacturing defects on the seams only. If there's any manufacturing fault on the mat, we require you to notify us within 14 days of the fault occurring. If you have any issues with the product that you have received, please email us at hello@wiwatowski.com as soon as possible, so we can arrange for a replacement.

WHAT DOESN'T THE WARRANTY COVER?

It does not cover normal wear, tear, discolouration or damage (such as pierces and holes) caused by use, accident or failure to follow care instructions. It also does not cover damage to packaging only.

DO YOU HAVE A REFUND POLICY?

Absolutely we do! Little Wiwa prides on all our products and we offer 100% refund no questions asked. However, please note below conditions to all returns. Please contact us at hello@wiwatowski.com to arrange delivery of the product.

Please note the conditions below apply to all returns.

- You must complete your return within 14 days of the date of delivery.
- The product must be unused and in their original condition & packaging.
- Refund will be provided of the original purchase price, less the return shipping cost.
- You are responsible for return delivery costs.
- Does not apply to sale items or items purchased on sale

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you of the refund. Note: Little Wiwa reserves the right to reject returns if the above terms and conditions are not met.